Shared Services (Phone/Ticket/Chat Support)

All agents will provide phone, ticket and chat support for a variety of clients.

Ideal Skills Needed:

• • Proactive, a self-starter, and an independent contributor
  • Knowledgeable of customer support tools and best practices (experience with ZD, Freshdesk, Talkdesk, Shopify a plus!)
  • Desire to ensure fantastic client, customer, team, and community experiences.
  • Likes to be part of a team
  • Reliable and flexible
  • Call center experience is a HUGE plus!
  • Common sense, integrity, and a strong work ethic are essential!
  • Be located within The United States, Ireland, Canada or UK.

Tech specs:

• • Be willing to install antivirus/anti-malware software and remote management software on your computer, which will be managed by ModSquad Information Security Team.
  • Be able to work from the same computer and internet connection for all shifts.
  • Have a Windows PC

Hours: Weekday, 10 am-6 pm pt and Saturdays 9 am-3 pm pt.

To Apply: Click the “Apply For This Job” link on this page.

Requirement: Remote patch management and endpoint security software installed by ModSquad